Unified Voice Product Training

How to Manage Your Service in Customer Administration Portal (CAP)

Admin and Access

How to add and reassign users
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Manage Phone System

How to view phones by locations

Common Phone Settings

Manage user settings for Incoming, Outgoing, E911, and Timezones

Call Flows

Manage and change call flow schedules in CAP
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Hunt Groups

Changing Hunt Groups in CAP
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Auto Attendant

Manage Auto Attendant in CAP
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Calling Line ID

Updating your Caller ID
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Messaging

Managing Voice Mail and Unified Messaging in CAP
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Call Control

Change Call Transfer, Call Park, Busy Lamp Field in CAP
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Push To Talk

Manage PTT in CAP
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Music on Hold

Changing Music on Hold in CAP
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How to Use Your IP Phones

Popular Features in the Customer Administration Portal

Announcements Repository

Changing Announcements
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Call Forwarding in the Portal

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Call Recording

Using Call Recording in the Admin Portal
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Disaster Management

Forward calls when your location is down due to disaster
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Fax: Hosted Fax

Configuring changes of Hosted Fax Feature in CAP
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Password Reset

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Star Codes

Feature access codes list
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Text to Speech

Choose a voice for your prompts
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Welcome Mail

Resending welcome emails to users
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