The Clearwave Fiber eCare portal is getting a face-lift!

Before you log in, we wanted to let you know that updates have been made to eCare to improve your experience, making it easier to access, navigate and manage your account. Same great features, now with a refreshed look and feel.

Welcome to the Support Center

What Happens If I Miss a Payment?

May 8, 2026

If a payment is missed on your Clearwave Fiber account, here’s what to expect:

1. Late Fee

A late fee may be applied after your due date if payment has not been received. The amount and timing of this fee are outlined in your service agreement.

2. Service Interruption

If the balance remains unpaid, your service may be temporarily suspended. You'll receive reminder notifications before disconnection occurs.

3. Reconnection

Once the past-due balance is paid in full, service is typically restored automatically. A reconnection fee may apply depending on your account status.

Need Help?

If you’re unable to pay your bill, please contact us—we may be able to assist with options!